Terms and Conditions

1. Scope of Services

We provide website design, web application development, mobile app development, e-commerce solutions, SEO services, UI/UX design, and ongoing website maintenance. The exact scope, deliverables, timeline, and cost for your project will be outlined in a written proposal or quotation that both parties agree to before work begins.

Any work requested outside the agreed scope (such as additional pages, new features, or design revisions beyond what was quoted) will be discussed and quoted separately before we proceed.

2. Quotations and Pricing

All quotations are valid for 30 days from the date they are issued unless stated otherwise. Prices are quoted in Ugandan Shillings (UGX) or US Dollars (USD) as agreed. We reserve the right to adjust pricing for projects that experience significant scope changes after the quote has been accepted.

For ongoing services like SEO or maintenance, monthly fees are communicated in advance and billed at the start of each service period.

3. Payment Terms

We typically require a 50% deposit before work begins, with the remaining balance due upon project completion and before final handover. For larger projects, we may agree on milestone-based payments. Payment can be made via bank transfer, MTN Mobile Money, Airtel Money, or any other method agreed upon.

Final deliverables (source code, website files, login credentials, domain transfers) will only be handed over once the full balance has been settled. Invoices that remain unpaid for more than 14 days may attract a late payment fee of 2% per month on the outstanding amount.

We understand that cash flow can be tight, especially for startups and small businesses. If you need a flexible payment arrangement, talk to us and we will do our best to accommodate you.

4. Client Responsibilities

To keep your project on track, we ask that you:

• Provide all required content (text, images, logos, brand guidelines) within the timelines agreed upon.
• Respond to our requests for feedback or approval within a reasonable time, ideally within 5 business days.
• Designate a single point of contact who can make decisions on behalf of your organisation.
• Ensure that any materials you provide to us do not infringe on any third-party intellectual property rights.

Delays caused by late content, slow feedback, or changes in direction from the Client may result in a revised project timeline. We will always communicate openly if this happens.

5. Intellectual Property

Once full payment has been received, ownership of the custom design and code created specifically for your project transfers to you. This includes custom page layouts, graphics created for your brand, and any bespoke functionality we built.

We retain ownership of any pre-existing code, frameworks, templates, libraries, or tools that we used or adapted during your project. You receive a perpetual, non-exclusive licence to use these components as part of your delivered project.

We may feature your completed project in our portfolio and marketing materials unless you request otherwise in writing.

6. Revisions and Feedback

Most of our packages include a set number of revision rounds, typically two to three, which will be specified in your proposal. Revisions refer to reasonable adjustments to the agreed design or functionality, not complete redesigns or changes in project direction.

Additional revision rounds beyond what is included can be arranged at an agreed hourly or fixed rate.

7. Project Timelines

We provide estimated delivery dates based on the project scope and our current workload. These estimates assume timely input from the Client. We commit to communicating proactively if any delays arise on our end.

Force majeure events (power outages, internet disruptions, civil unrest, pandemics, or other events beyond our reasonable control) may affect delivery timelines, and neither party will be held liable for such delays.

8. Hosting and Third-Party Services

Where we recommend or set up hosting, domain registration, or other third-party services on your behalf, those services are governed by the respective provider's terms and conditions. We are not liable for downtime, data loss, or service interruptions caused by third-party providers.

Annual hosting and domain renewal fees are the Client's responsibility. We will send you reminders before renewal dates, but the obligation to renew rests with you.

9. Warranty and Support

We provide a 30-day warranty period after project handover, during which we will fix any bugs or issues that are a direct result of our work at no additional charge. This does not cover issues caused by third-party plugins, Client modifications, hosting problems, or changes made by other developers.

After the warranty period, ongoing support and maintenance are available through our monthly maintenance packages.

10. Limitation of Liability

Our total liability for any claim arising from a project shall not exceed the total amount paid by the Client for that project. We shall not be liable for any indirect, incidental, or consequential damages, including but not limited to lost profits, lost data, or business interruption.

We build websites and applications to professional standards, but we cannot guarantee specific business outcomes such as search engine rankings, sales figures, or conversion rates.

11. Termination

Either party may terminate a project by providing written notice. If the Client terminates a project, payment is due for all work completed up to the date of termination. The deposit is non-refundable once work has commenced.

If we terminate the engagement due to non-payment or breach of these Terms, we will provide 7 days written notice and an opportunity to resolve the issue before termination takes effect.

12. Confidentiality

Both parties agree to keep confidential any proprietary information, business strategies, or sensitive data shared during the course of a project. This obligation survives termination of the engagement and applies indefinitely to trade secrets and for a period of two years for other confidential information.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Uganda. Any disputes arising from these Terms or our services shall be resolved through good-faith negotiation first. If negotiation fails, disputes shall be submitted to the courts of competent jurisdiction in Kampala, Uganda.

14. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services or legal requirements. The "Last updated" date at the top of this page will always reflect the most recent version. For active projects, any changes will be communicated directly.