Privacy Policy

1. Information We Collect

Information you give us directly

When you fill out our contact form, request a quote, or email us, you may provide:

• Your name
• Email address
• Phone number
• Company or organisation name
• Project details and any other information you choose to share

We only ask for information that is necessary to understand your enquiry and respond to you. We do not ask for sensitive personal data such as national ID numbers, financial information, or health data through our website.

Information collected automatically

When you browse our website, we may automatically collect:

• Your IP address and approximate location (country/city level)
• Browser type and version
• Device type (mobile, desktop, tablet)
• Pages visited, time spent on each page, and referral source

This data is collected through analytics tools and is used in aggregate to understand how visitors use our website so we can improve it. We do not use this data to identify individual visitors.

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide you with a quotation or proposal.
• Deliver the services you have engaged us for (web design, development, SEO, etc.).
• Send you project updates, invoices, and important account communications.
• Improve our website, services, and the overall experience we offer.
• Comply with legal obligations under Ugandan law.

We do not sell, rent, or trade your personal information to third parties. We will never use your contact details for unsolicited marketing without your explicit consent.

3. Contact Form and Email

Our contact form is processed through Formspree, a third-party form handling service. When you submit the form, your name, email, and message are transmitted securely to Formspree and then forwarded to our email inbox. Formspree processes data in accordance with their own privacy policy.

If you email us directly at info@marvwebdesign.com, your message is stored on our email provider's servers and handled according to standard email security practices.

4. Cookies and Tracking

Our website uses essential cookies that are necessary for the site to function properly (such as remembering your preferences). We may also use analytics cookies to understand traffic patterns and improve the site.

You can control cookie settings through your browser. Disabling cookies may affect some website functionality, but the core content of our site will remain accessible.

5. Data Storage and Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Our website is served over HTTPS, and form submissions are encrypted in transit.

Project files and client data are stored on secure, access-controlled systems. Only team members who need access to perform their work can view client information.

While we do our best to protect your data, no method of transmission or storage is 100% secure. If you believe your information has been compromised, please contact us immediately.

6. Third-Party Services

We may use third-party tools and services in the course of running our website and delivering projects. These include hosting providers (such as Vercel), analytics tools, form processors (Formspree), and payment platforms. Each of these services has its own privacy policy governing how they handle data.

We choose service providers carefully and only share the minimum data necessary for them to perform their function.

7. Your Rights

Under the Uganda Data Protection and Privacy Act, 2019, you have the right to:

• Access the personal data we hold about you.
• Request correction of any inaccurate or incomplete data.
• Request deletion of your personal data where there is no legitimate reason for us to continue holding it.
• Object to the processing of your data in certain circumstances.
• Withdraw consent for marketing communications at any time.

To exercise any of these rights, email us at info@marvwebdesign.com. We will respond within 30 days.

8. Data Retention

We keep your personal data only for as long as it is needed to fulfil the purpose for which it was collected, or as required by law. Contact form submissions and email correspondence are typically retained for the duration of our business relationship and for a reasonable period afterwards in case of follow-up enquiries. Analytics data is retained in anonymised, aggregate form.

9. Children's Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal data, please contact us and we will take steps to delete that information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. For significant changes, we will make reasonable efforts to notify affected individuals directly.